Product delivery for UnionDirect, Union Bank of Nigeria's agency banking platform, alongside Tellerpoint's Collections apps for revenue collection and Tellerpoint Mini.
- Contribution
- Product Manager
- Organisation
- Tellerpoint
- Period
- May 2024 - Feb 2026
- Security findings closed with Union Bank
- 16
- Products shipped end to end
- 2
The problem
Agency banking lets a bank serve customers through agents, in places its branches do not reach. UnionDirect is Union Bank of Nigeria's agency banking platform, spanning agent mobile apps, a terminal app and an admin dashboard. The work had to meet a bank's security and compliance bar without stalling the roadmap.
What I delivered
I managed product delivery for UnionDirect across its agent mobile apps, terminal app and admin dashboard, without writing the code myself. I also owned the Collections mobile and web apps, which handle revenue collection, and took Tellerpoint Mini from concept to delivery.
I ran the lifecycle through weekly syncs and sprint rituals. Interviews with agents and institutions fed straight into prioritised feature work, and I coordinated PCI DSS attestation documentation and NDPA compliance work alongside delivery.
The tradeoff
Security fixes against a quarterly plan
Sixteen vulnerability findings had to be triaged and closed with Union Bank's information security team, without derailing the delivery planned for the quarter. I partnered with that team to close all sixteen while the quarter's delivery stayed on track.
The result
All sixteen findings were closed with quarterly delivery on track. Collections shipped as both mobile and web apps, Tellerpoint Mini went from concept to delivery, and the interview-driven roadmap measurably improved feature adoption across the agent network.
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